Working Bridges Resource Coordinator

Applications are currently being accepted for this new position at the Green Mountain United Way. Email Tawnya Kristen at tkristen@gmunitedway.org for more information.

Green Mountain United Way 

Position Title: Working Bridges Resource Coordinator 

Reports To: GMUW Working Bridges Program Manager  

Organization Overview 

Green Mountain United Way fights for the health, education, and financial stability of every person in  every community. GMUW proudly serves Caledonia, Essex, Orange, Orleans, and Washington Counties  of Vermont through community impact initiatives, donor designations, and collaborative partnerships  to directly impact complex social issues and systemic challenges.  

Program & Position Relationship  

The Working Bridges Resource Coordinator is a key component of both the Working Bridges program  and Working Communities Challenge initiative.  

The Working Bridges program improves business and workforce stability by bringing innovative  practices to employers and employees using the workplace as a platform for human services. The  Resource Coordinator is an individual with exceptional knowledge of community resources, state  services, and financial coaching who works on-site at a partnering employer site for at least four hours  per week per site to help employees navigate non-work-related issues. Other elements of the program  include on-site individual or group training for employees, mobile tax preparation, coordination of  income advance loans for employees, and participation in employer collaborative meetings.  

The Working Communities Challenge (WCC) is a targeted three-year initiative that aims to increase  economic mobility and overall well-being for Greater Barre Area women-led households experiencing  financial instability. The primary role of the Resource Coordinator in this innovative project is to support  aligned coordination of employment support utilizing the components of the Working Bridges program  and individual wrap-around support.  

As a key member of both the Working Bridges and Working Communities Challenge teams, this person  will provide resource coordination services at existing and new employer program sites in Washington  County and provide direct support to WCC participants seeking new employment opportunities. This person will also work with the GMUW leadership team in creating and implementing  employer/employee trainings and help in facilitating employer collaborative sessions for all Working  Bridges sites.  

PRIMARY RESPONSIBILITIES 

The Resource Coordinator (RC) is responsible for providing employees with individual assistance in  accessing community resources and social services to resolve non-work issues that directly or 

indirectly affect an individual’s work life. Through a variety of outreach, communication and coaching  methods, the RC will: 

● Provide current information and referrals to clients for community and social service resources  through coordinated in-person, virtual and/or text meetings with multiple employee clients on  a daily basis  

● Provide listening support, problem-solving, financial and life skills coaching ● Develop professional and trusted relationships with employers, employees, human resource  departments, community partners, and program team members 

● Provide assistance in both the development and facilitation of educational trainings  and outreach activities 

● Track and document all components of client interaction and service delivery using  eLogic database 

● Work with awareness and in cooperation with regional United Ways, Working Bridges  and Working Communities Challenge team members and participants 

● Exercise discretion, confidentiality, and independent judgment regarding the needs of  employees in compliance with HIPAA regulations  

● Provide a positive, trauma-informed, and strengths-based approach to work 

STANDARD DAILY DUTIES: 

● Provide one-on-one guidance and assistance to employees at the workplace, through personal  meetings, email, phone, and/or text. This includes connecting employees with community  resources and following up to ensure problems are resolved; providing forms/applications for  services, assisting employees with paperwork; making inquiries on behalf of employees when  appropriate. 

● Provide individual or family financial coaching as needed  

● Travel daily to Working Bridges program sites within Washington County. Reliable  transportation and license are required.  

● Perform data entry of services provided in a timely manner 

● Effectively research and promote resources at each worksite through versatile platforms  ● Periodic facilitation support for trainings and outreach events 

● Be an effective ambassador of the United Way, Working Communities Challenge and Working  Bridges mission 

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED: 

● Bachelor’s degree in social work or related field and 3-5 year experience in consumer advocacy,  community coordination, resource coordination within a non-profit or public health  coordinator. Applicants with equivalent experience will be considered  

● Strong computer skills, ability to use Word, Excel, database programs, Canva, and ability to  source information through various web search engines 

● Strong social media skills including Facebook, Instagram, and Twitter

● Working knowledge of public assistance and community programs, public/private resources for  common issues like child/elder care, transportation, food access, financial counseling, etc. ● Ability to facilitate educational training sessions and develop curriculum for a diverse audience  ● Excellent interpersonal, written and public speaking skills, the ability to listen and gain rapport  and trust with diverse populations  

● Strong ability to self-manage and to thrive in a flexible and team oriented work style ● Exceptional organizational skills 

● Capacity to be innovative in seeking solutions; a problem solver; an inclination for outreach. ● Recent attendance at one or more Working Bridges Concepts or Bridges Out of Poverty  Workshops (or willingness to attend) 

● Comprehensive understanding (or willingness to learn) of social determinants of health and the  benefits cliff 

● Attendance of GMUW’s K.E.E.P. Financial Coaching training (or willingness to attend) and/or  recent financial coaching training 

● Positive, non-judgmental attitude and passionate desire to help others discover solutions and  success 

ENVIRONMENT: 

This position is based at the Green Mountain United Way office in Barre, VT. The office is an open  concept-working environment in a comfortable setting. The majority of the Resource Coordinator’s  time will be at Working Bridges employer locations and could be located at (but not limited to) one of  the following: a manufacturing facility, large for or non-profit office, childcare facility, health care  provider, or a secure state/government agency, therefore a background check may be required.  

This position requires the ability to:  

● Frequently travel throughout GMUW Washington County region (mileage reimbursement  provided at the current federal rate) 

● Ability to work a flexible schedule, which may include some evenings 

● Ability to tolerate prolonged sitting and/or standing, walking and to lift up to approximately 30  pounds to waist-high level.  

● Mobility includes regular sitting, standing, and walking 

Benefits and Compensation 

The position is an exempt, full time position with generous health care, dental and vision benefits.  Generous and flexible paid time off and holidays. In support of our mission, GMUW provides  opportunities that promote wellness and personal development, including a half-priced membership to  Green Mountain Community Fitness, a premier full service fitness facility located upstairs from the  GMUW office. Salary range is $40-41,000 annually based on experience.

TO APPLY 

Please send resume AND cover letter (electronic correspondence preferred) by November 30, 2021 to: 

Tawnya Kristen, Executive Director 

tkristen@gmunitedway.org 

Mailing Address:  

Green Mountain United Way 

Attention: Tawnya Kristen, ED 

652 Granger Road Barre, VT 05602 

No phone calls or office visits without appointment please.  

Green Mountain United Way values diversity, equity and inclusion in our hiring practices and in our  work. All qualified applicants will receive consideration for employment without regard to race, color,  sex, sexual orientation, gender identity or expression, religion, age, national origin, disability, marital  status, veteran status, medical condition or any protected category prohibited by local, state or federal  laws. 

Revised 10/18/21